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Article ID: 131922, created on Dec 15, 2017, last review on Dec 15, 2017

  • Applies to:
  • Business Automation 7.2

Question

Putting a Subscription on Hold manually, as a Provider, I would like to send a Customer a Notification which contains a Comment with explanation why the Subscription was Put on Hold. Which placeholder in Billing Notifications can be used to add the Comment specified putting a Subscription on Hold into Notification sent to a Customer?

Answer

Currently there is no such placeholder in Billing Notifications. A Feature Request #PFR-1241 "A Subscription Notification placeholder for a comment why a Subscription was Put on Hold" was submitted to add the placeholder into the system. Please contact your Technical Account Manager or a member of Pooled Technical Associates team to clarify status of the Feature Request.

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