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Article ID: 131896, created on Dec 12, 2017, last review on Dec 12, 2017

  • Applies to:
  • Operations Automation 7.1
  • Operations Automation 7.2

Symptoms

AzureCSP APS. Option Use existing Microsoft account registered with us is not available (grayed) while customer does have active Office365 subscription and corresponding Office365/Tenant APS resource is consistent.

Cause

Office365/Tenant APS resource contains non-onmicrosoft.com subdomain in the initial_subdomain field. AzureCSP application does not support non-onmicrosoft.com subdomains currently.

Feature Request #PFR-1214: "Support of non-onmicrosoft.com domains" has been addressed to Odin Development team.

Resolution

Contact pta@odin.com or TAM to trace the status of the Feature Request.

Workaround: Use the Existing Microsoft Account Registered Elsewhere option on the subdomain form. The difference between these two options is - subdomain should be verified manually after this workaround is applied.

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