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Article ID: 131885, created on Dec 11, 2017, last review on Dec 11, 2017

  • Applies to:
  • Business Automation

Symptoms

Domain registration/transfer order does not finish provisioning. In the logs an exception can be seen:

   ERROR::get_last_response:<?xml version="1.0" encoding="UTF-8" standalone="no"?> <epp xmlns="urn:ietf:params:xml:ns:epp-1.0"      xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"      xsi:schemaLocation="urn:ietf:params:xml:ns:epp-1.0      epp-1.0.xsd">   <response>     <result code="2306"><msg>Parameter value policy error</msg><extValue><value xmlns:contact="urn:ietf:params:xml:ns:contact-1.0"><contact:name>CE CONSIGNAÃ Ã O LTD</contact:name></value><reason>Invalid contact name</reason></extValue></result>     <trID>       <clTRID>57394388</clTRID><svTRID>20171201034101-29DA851B-090-0003</svTRID>     </trID>   </response> </epp>

Cause

The registrar does not accept the registrant name (please clarify the reason with the registrar, probably non-ASCII symbols are not accepted).

Resolution

Correct the user's name.

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