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Article ID: 131876, created on Dec 7, 2017, last review on Dec 7, 2017

  • Applies to:
  • Odin Automation Essentials 7.2

Symptoms

OAE. Office365 Order fails:

500 Internal Server Error
[Subscription:Create] 
Failed to create OA subscription with Id(POA)= '3a5d9204-...-2b9c236e4d24'.:
Microsoft PC-SDK API error: 
{"code":2004,"description":"PartnerIdOnRecord can only be set by Indirect Providers. 
For Direct Partners, do not set this value.","data":[],"source":"PartnerApiServiceControllers"}

Cause

Office 365 application instance misconfiguration.
Reseller Mode option is set to 1-Tier CSP Partner and MPN ID is not empty.

Resolution

MPN ID property value should be empty in case 1-Tier CSP Partner mode.

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