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Article ID: 131866, created on Dec 6, 2017, last review on Dec 6, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Task APS application 'Microsoft Lync Hosting Pack', id ***, instance *** -> service 'Generic_Phone_Number', instance ***: executing configuration script fails:

<output xmlns="http://apstandard.com/ns/1/configure-output">
...
<error id="LYNC_ERROR_COMMON_PHONENUMBERISSTILLATTACHED" setting-id="PhoneNumber_Number">
<message>Phone number is still attached to telephony. Remove the telephony first.</message>

The subscription in question is Removed already.

Cause

Removed subscription cannot be processed correctly when Lync objects are removed already on the backend side.

Resolution

Please contact Odin Technical Support to apply solution for the case.

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