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Article ID: 131849, created on Dec 1, 2017, last review on Dec 5, 2017

  • Applies to:
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Business Automation 7.2

Symptoms

The following scenario:
1. Place an Order for new domain in CCPv2;
2. Wait for the MO Order status, set registration as failed;
3. Cancel the Order;
4. Place a new Order for the same domain. Wait for the MO Order status, set registration as completed;
5. Check the domain status in the CCPv2 -> Account -> Domains

Leads to the Cancelled domain registration status in CCPv2. The expected status here is - Registered.

Cause

Software issue #PBA-82510: "Incorrect domain registration status in CCP v2 when domain was canceled and then registered again".

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software-related issue.

For a workaround, please contact Odin Technical Support.

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