A customer has transferred an existing domain by placing a Sales Order. After the transfer was completed, it was found that the previous domain name servers were replaced by the vendor's ones.
There are two possible causes:
- Domain Service Plan has the "Name Servers For Domain Transfer" parameter set to "Move domain to Provider's name servers";
- During the transfer attempt the system could not acquire domain name servers and used the vendor's NS configured in OA.
To save existing name servers of transferred domains, set the "Name Servers For Domain Transfer" parameter of the appropriate Service Plan to "Leave existing name servers".
To know how to perform switching of a domain DNS hosting type, refer to the OA Provider's Guide.