Search Engine: Elastic

Article ID: 131835, created on Nov 29, 2017, last review on Nov 30, 2017

Applies to:

  • Operations Automation 7.3

Symptoms

Some APS 1.2 applications create DNS records during the provisioning of domains. This results in a failure of the provisioning order with the error "Could not persist APS entity "http://aps-standard.org/types/dns/record/1.0"."

Cause

This is a known software issue, POA-113926.

Resolution

  1. Set the "Domain registrar status default value" setting to "Undefined" under Provider Panel > System > Settings > System Properties.
  2. Resubmit the order for provisioning.
  3. After provisioning is completed, change "Registrar Status" of the domain to "Ready" under Provider Panel > Services > Domains > domain name > Edit. (Optional: for manually registered domains only)

Note

If you still encounter any issues, contact our technical support service for assistance.

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