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Article ID: 131830, created on Nov 28, 2017, last review on Nov 28, 2017

  • Applies to:
  • Operations Automation 7.2

Symptoms

Provider prepared new Windows image and ran sysprep tool on it. But attempt to provision VPS from this image with OACI fails with no apparent reason: during VE creation pipeline VE disk image is resized and VE is forcefully rebooted. After this Windows OS becomes unbootable, thus further operations are blocked and VE is deleted.

Cause

Incorrectly prepared image. Windows instance, prepared by sysprep, requires additional restart to initialize drivers.

Resolution

After issuing sysprep command (like sysprep.exe /generalize /oobe /shutdown) please wait until drivers are initialized and system is restarted.

Documentation request CCU-17421 was submitted to provide a guidance for sysprep-created images.

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