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Article ID: 131821, created on Nov 26, 2017, last review on Nov 26, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

  1. WPB publishing fails with error:

    Cannot connect to Parallels Presence Builder Server. Please contact the server administrator.
    
  2. Despite the error sitebuilder log contains the evidence of successful operation: (/usr/local/pem/vhosts/xxxxx/webspace/siteapps/ParallelsAutomationforWebPresence-72/htdocs/tmp/sitebuilder.log)

    2017-11-26T05:47:41+01:00       [INFO]  /JsonApi/       The site with UUID '973c2541-fd88-e099-618c-07a16a996efa' has been successfully published.
    The site UUID: 973c2541-fd88-e099-618c-07a16a996efa
    The publication target: ftp://ftp01@203.0.113.2/webspace/httpdocs/bebelins.com
    The publication URL: http://example.com        203.0.113.2 http://wpb.srv-hostalia.com/Editor      Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0
    2017-11-26T05:47:41+01:00       [DEBUG] /JsonApi/       The publication process was finished.
    

Cause

The site publishing takes more time that Apache timeout is. WPB session expires by the time publishing script completes and Apache cannot handle its response.

Resolution

  1. Find Apache configuration file:

    $  ps auxffww | grep httpd.conf
    root       730  0.0  0.0 147580  3808 ?        Ss    2016  16:53 /usr/sbin/httpd -f /usr/local/pem/etc/apache/httpd.conf_pem
    
  2. Increase the timeout value in it.
  3. Reload the web server configuration: $ /etc/init.d/pemhttpd reload ... reload succeeded root@linsb:~/odin

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 0871c0b47b3b86ae3b1af4c2942cd0ce 1941880841f714e458ae4dc3d9f3062d

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