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Article ID: 131801, created on Nov 21, 2017, last review on Nov 21, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

At attempt to verify a domain for Office 365 service in CCPv2 fails:

Domain verification failed: MS Graph API server error: 'Domain verification failed with the following error: 'Domain takeover failed paramName: name, paramValue: example.com, objectType: Microsoft.Online.Workflows.DomainOperationNotAllowedException'.'.".

Cause

Actual error can be obtained if we try to verify the domain on the Microsoft Portal directly:

We have confirmed that you own example.com, but we cannot add it to this tenant at this time. The domain is already added to a different Office 365 tenant: anotherdomain.onmicrosoft.com.

Resolution

Provide the information to end - customer. Contact Microsoft Technical support if necessary.

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