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Article ID: 131799, created on Nov 21, 2017, last review on Nov 21, 2017

  • Applies to:
  • Business Automation 7.1
  • Business Automation 7.2

Symptoms

Subscription auto-renewal is enabled but Renewal Order was not generated as follows.

Cause

This can be caused by an internal software issue #PBA-83058: "It is possible to manage subscription auto-renewal in CCP v2 even if it is disabled by a vendor". It can affect a subscription if its auto-renewal was disabled by a vendor but the subscription owner enabled it by clicking the "Enable automatic renewal" button in CCP v2.

Contact your Technical Account Manager or Pooled Technical Associate Team at pta@odin.com to clarify the status of the #PBA-83058.

Resolution

As a Provider/Reseller log into the Control Panel, open the affected subscription's properties, and set the "Auto-Renewal" option to the appropriate value, then save the changes.

To avoid a customer from enabling his subscription auto-renewal from CCP v2, it is possible to set the "Auto-Renewal" parameter to "Disabled" in the Service Plan the subscription is based on. But this action will disable auto-renewal possibility for all subscriptions based on this Service Plan.

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