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Article ID: 131798, created on Nov 21, 2017, last review on Nov 21, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

After Office 365 upgrade, Sales Order and corresponding Provisioning "Subscription" task fails with:

Azure AD GRAPH API Error: 'The identity of the calling application could not be established.'.

In the Office 365 sitelog the following message appears:

ERROR aps_endpoint: Azure AD Graph API server returned an web exception 'The remote server returned an error: (401) Unauthorized.'.

Cause

During the Office 365 upgrade, step 2.4:"Configure pre-consent for the native app" from the Upgrade Knowledge Base article was missed.

Resolution

Follow the steps from the KB article #126807 for all Office 365 instances.

Also, according to Office 365 documentation make sure that two separate native applications configured in the instance settings: the first for the Partner Center API, the second for the Graph API.

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