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Article ID: 131797, created on Nov 21, 2017, last review on Nov 21, 2017

Symptoms

Office 365 sales order and corresponding Provisioning "Subscription" task fails with:

"value too long for type character varying (1024)"

In the Office 365 application log the following message appears:

{
    "error": "com.parallels.pa.service.aps.exception.APSError",
    "message": "ERROR: value too long for type character varying(1024)",
    "pkgId": "xxxxxxx-xxxx-xxxx-bxx7-3d4xx5f5ac30",
    "packageId": "xxxxxxx-xxxx-xxxx-bxx7-3dxxb5f5ac30"
}

Cause

The Unlimited values are specified for Office 365 Resource Types in Service Templates or Subscriptions. Such values are not supported by Office 365 application.

Resolution

Update limits for Office 365 Service Templates and existing Office 365 subscriptions according to Office 365 documentation.

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