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Switch plan/period fails: "There is an uncompleted Change Order related to it"

Article ID: 131795, created on Nov 20, 2017, last review on Nov 20, 2017

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1
  • Business Automation 7.2
  • Business Automation 6.0

Symptoms

An attempt to switch a subscription plan/period fails with an error message:

“There is an uncompleted Change Order #XXX related to it. You should remove this Order first.”

The mentioned Change Order #XXX has status "Canceled". In the "Provisioning Items" tab of this order it can be seen that the order was canceled by the billing:

Provisioning Items tab

In addition, some of the subscription's resources can have inappropriate statuses like Failed, Provisioning, or Ordered with the "Order Number" field referenced to the Change Order #XXX.

Cause

The issue is caused by an internal software issue with ID #PBA-74673. Contact your Technical Account Manager or Pooled Technical Associate Team at pta@odin.com to clarify the status of this issue.

Resolution

To fix the affected subscription, it is required to modify the billing database records. Contact the Technical Support team to apply the fix.

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