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Article ID: 131789, created on Nov 17, 2017, last review on Nov 17, 2017

  • Applies to:
  • Operations Automation 7.2

Symptoms

When the customer of a reseller tries to restore password via "Forgot password" button on OA control panel login screen the corresponding "Send notification to..." task is created, however it fails with:

Last execution output
Missing '"'

Cause

The reseller company name, which is a vendor of affected customer, contains unclosed '"' symbol, for example 'The "Company name'.

This behavior is recognized as software-related issue #POA-113806: Unable to send notifications if vendor company name contains unclosed double-quote character.

Resolution

Please close the '"' character with the matching one or remove it completely. To clarify the status of the issue, please contact a member of Pooled Technical Associates team via pta@odin.com or your Technical Account Manager.

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