Search Engine: Elastic

Article ID: 131788, created on Nov 17, 2017, last review on Dec 12, 2017

  • Applies to:
  • Operations Automation

Symptoms

Staff member of a customer account can see only a few subscriptions in the drop-down subscriptions list in CCP (v1), while other account staff members can see all the subscriptions.

Cause

Access was limited here:

CCPv1 > Account > Admins > USER > Manage Advanced Settings > Managed Subscriptions

By default admin (user with role Account Administrator) has no restrictions and he is able to manage all subscriptions of own account:

CCPv1 > Account > Admins > USERNAME > Manage Advanced Settings > Managed Subscriptions

As soon as list of managed subscriptions is set (contains even a single subscription) user has access only to subscriptions in the list.

Resolution

Adjust list of managed subscriptions.

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