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Article ID: 131786, created on Nov 17, 2017, last review on Nov 17, 2017

  • Applies to:
  • Business Automation

Symptoms

Store is not synchronized, there is an exception

Synchronization failed with error: Operation failed with error code : 77; . 

The store itself does not work correctly - e.g. correct user credentials are not accepted, it is not possible to login as existing customer.

Cause

The system packages used by BA were updated (curl, nss*), but BA was not restarted.

Resolution

Restart BA:

service pba restart

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