Search Engine: Elastic

Article ID: 131782, created on Nov 16, 2017, last review on Nov 16, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

If user has a service from disabled/removed subscription assigned, it's name is not displayed in CCP v2. Error 404 is thrown when attempting to check affected user's details.

Cause

The root cause is the software issue #APS-43434. It leads to the situation when users remain linked to removed subscription.

Software issue #APS-43414 causes the error 404 when customer attempt to check the details of user with disabled service.

The fixes are planned to be included in one of the future produce updates.

Workaround

Contact Odin Support Team to work around #APS-43414.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 8c199f0ee4305da1a577740620df4a51 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF