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Article ID: 131774, created on Nov 15, 2017, last review on Nov 15, 2017

  • Applies to:
  • Operations Automation 7.2

Symptoms

For an OACI Plesk in VPS subscription, Login to Plesk button does not work, the resulting web page is empty.

The following error appears in browser console log (note the IPv6 address in the URL):

aps.js?apsUIRuntimeVersion=2.4-321:29 DOMException: Failed to execute 'replace' on 'Location': 'https://be80::170:16fe:ce8a:33f1:8443/enterprise/rsession_init.php?PLESKSESSID=86b93b18d400292a56ed057d269b4bb1&PHPSESSID=86b93b18d400292a56ed057d269b4bb1' is not a valid URL.
    at https://cp.example.net/aps/2/packages/21fd6096-5ac1-4eed-9f95-d5b93cc86736/ui/plugins/pvpsDashboardVpsPlugin.js?apsUIRuntimeVersion=2.4-321:378:21
    at i (https://cp.example.net/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.4-321:12:22139)
    at h (https://cp.example.net/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.4-321:12:22065)
    at l.resolve (https://cp.example.net/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.4-321:12:23083)
    at k (https://cp.example.net/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.4-321:12:22511)
    at i (https://cp.example.net/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.4-321:12:22270)
    at h (https://cp.example.net/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.4-321:12:22065)
    at l.resolve (https://cp.example.net/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.4-321:12:23083)
    at k (https://cp.example.net/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.4-321:12:22511)
    at i (https://cp.example.net/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.4-321:12:22303)

Cause

The behavior is recognized as an OACI issue CCU-17354 ([CCPv2] unable to login to Plesk if pleskPublicIp is ipv6).

Resolution

Contact Odin Technical Support to resolve the situation.

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