Search Engine: Elastic

Article ID: 131747, created on Nov 9, 2017, last review on Feb 19, 2018

  • Applies to:
  • Operations Automation 7.2
  • Operations Automation 7.3


After a subscription is transferred to another account, customers can no longer view information about domains in CCPv2. They encounter an error similar to the following:

Returned status 404. Message: undefined

HTTP request "<resource UID>/features" returns 404 (Not Found).

The following exception can be found in /var/log/pa/core.log:

Feb 19 15:01:05.831 : DBG [aps-service:295055 aps-service-task-196:1358 pau]: c.p.p.tracer exit by exception: The operation on the resource '139913ed-8c52-4b75-b974-b286d75f2b87' is not allowed.
        at sun.reflect.GeneratedMethodAccessor535.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(
        at java.lang.reflect.Method.invoke(


This is a known software issue, POA-113408: zoneinfo APS resource is not linked to new account in domain subscription transfer.


Download and run the script:

# python

The script can be run again, in case of new domain transfers.

The issue is resolved since Odin Automation 7.3.

31987597efff5a3a9ce779cc203bbe5e caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d dd79f16c76b9dca75205ab5e9f5465ea

Email subscription for changes to this article
Save as PDF