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Article ID: 131745, created on Nov 8, 2017, last review on Nov 8, 2017

  • Applies to:
  • Operations Automation 7.2

Symptoms

Postal Address field is absent in CCPv2, while Billing Provider CP contains this field in the Company Postal Address section of Account's Profile information.

Moreover, if customer changes its profile info in the CCPv2 > Account > Account Profile > POSTAL ADDRESS section, all previously entered information disappears from the Postal Address field of Provider CP.

Cause

Software-related issue #APS-43395.

Resolution

Please contact pta@odin.com or TAM to trace the status of the issue.

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