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Article ID: 131720, created on Nov 3, 2017, last review on Nov 16, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1
  • Business Automation

Symptoms

An attempt to use Synchronize Now or assign a license to a user fails:

"Unable to refer the resource [UID] out of limits"

Cause

Check the Office 365 Service Template. In case it contains duplicated resources, i.e. Resource Types with different names but referring to the same APS resource of type Office365/License (it can be checked on the Activation Parameters type) - such Resource Types should be removed from the Sevice Template.

In case Service Template does not contain duplicated Resource Types - software-related issue #APS-38904 is the reason of such behavior.

Resolution

Please contact Odin Technical Support in order to apply workaround.

Please contact pta@odin.com or TAM to trace the status of the issue.

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