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Article ID: 131709, created on Nov 2, 2017, last review on Nov 2, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

An attempt to create mailboxes in CCP > Exchange > Import Mailboxes with a .csv file, containing more than 20 mailbox entries fails:

User #2358779 does not exist.

poa.log error:

[ HostedServiceUsers_impl::getServiceUser] {module_id="HostedServiceUsers"; code="1000"} User #2358779 does not exist."

Cause

Software-related issue #POA-99457.

Resolution

Please contact pta@odin.com or TAM to trace the status of the issue.

workaround: Use a .csv file with a lesser entries count (<=20).

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