Search Engine: Elastic

Article ID: 131699, created on Oct 31, 2017, last review on Oct 31, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

A Reseller cannot setup Exchange Branding - this menu item is absent in the Service branding section of the Brand properties.

Cause

Hosted Exchange Resource Type is not included into Reseller's subscription.

It could be checked in the pui.log:

****************NEW REQUEST***************
...
{curobj_type=brand}
{action=pcp.TabSelect}
{tab_id=services}

[default task-69] DEBUG c.p.p.c.e.w.exchange.Application - exchange.branding.subtab.variation hasPossibleRC exchange.domainServices= false

This line indicates required Resource Class is not found in scope of Reseller's subscription.

Resolution

Add Hosted Exchange Resource Type into Reseller's subscription.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 8c199f0ee4305da1a577740620df4a51 1941880841f714e458ae4dc3d9f3062d

Email subscription for changes to this article
Save as PDF