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Article ID: 131689, created on Oct 29, 2017, last review on Mar 31, 2018

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1
  • Business Automation 7.2
  • Business Automation 7.3
  • Business Automation 6.0
  1. In case of reseller synchronization:

    Trying to synchronize reseller with the following options:

    Synchronize Plans
    Create new Plans and Plan periods
    Apply Plans enabling/disabling
    Update Plan Name and Descriptions
    Update Plan Fees
    Update Sales Categories, Plan Categories, and Grouping of Resources by Resource         Categories
    Update Notification Schedules
    Attach Usage Statistics
    
    Synchronize Plan Resources
    Create new Resources
    Remove obsolete Resources
    Update Resource Prices
    Update Resource Limits
    

    Synchronization fails with ODBC error on trying to select a list of service plans. In the list of the problem, reports appeared a report with the following error message:

    ERROR: cancelling statement due to statement timeout
    
  2. On attempt to initialize reseller error appears on the screen:

    Service Unavailable for Odin Automation Premium 6.0 version
    cancelling statement due to statement timeout for Odin Automation Premium 7.X version
    

In the list of the problem, reports appeared a report with the following error message:

    ERROR: cancelling statement due to statement timeout

Cause

The issue is caused by the fact that too many service plans are delegated to the reseller, so the corresponding method during synchronization/initialization fails with the timeout error. Request #PFR-848 "Adapt Billing performance to launch large resellers" has been submitted to improve this functionality.

Resolution

Contact your Technical Account Manager or Pooled Technical Associate team at pta@odin.com to clarify the current status of PFR-848 and check for the possible temporary solution.

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