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Article ID: 131689, created on Oct 29, 2017, last review on Oct 29, 2017

  • Applies to:
  • Business Automation 7.1

Symptoms

Trying to synchronize reseller with the following options:

Synchronize Plans Create new Plans and Plan periods Apply Plans enabling/disabling Update Plan Name and Descriptions Update Plan Fees Update Sales Categories, Plan Categories, and Grouping of Resources by Resource Categories Update Notification Schedules Attach Usage Statistics

Synchronize Plan Resources Create new Resources Remove obsolete Resources Update Resource Prices Update Resource Limits

Is failed with ODBC error on trying to select a list of service plans.

Cause

PBA-70683 (Timeout when initializing reseller with lots of service plans created in Billing and lots of delegated plans)

Resolution

Please contact Odin technical support for assistance to apply workaround.

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