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Article ID: 131678, created on Oct 26, 2017, last review on Jan 8, 2018

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1
  • Operations Automation 7.2
  • Operations Automation 7.3

Symptoms

Customer has an Office 365 subscription in Terminated \ Not Provisioned status.
Corresponding "Unprovisioning "Subscription" for APS application Office 365" task fails:

"code": 500,
"message": "Unable to deactivate Cloud subscription. The operation must be repeated.",

Cause

Affected subscription was not provisioned on Microsoft cloud.

This behavior is reported to Development team as request #APSA-18360: "Unprovisioning task fails: Unable to deactivate Cloud subscription".

Resolution

The issue was permanently fixed in the Office 365 17.2 APS application.

Please contact Pooled Technical Associates(pta@odin.com) or your Technical Account Manager to schedule Office 365 upgrade to the latest version.

Please contact Odin Technical Support in order to apply workaround.

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