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Article ID: 131672, created on Oct 26, 2017, last review on Oct 26, 2017

  • Applies to:
  • Operations Automation

Symptoms

Sales Order for Office 365 subscription and corresponding task in OA fails:

    "message": "Value cannot be null.\r\nParameter name: upn"

sitelog error:

    DEBUG aps_endpoint: Company Administrator members loaded: 0
    ERROR aps_endpoint: Error occured during customer creation.
    System.ArgumentNullException: Value cannot be null.
    Parameter name: upn

Cause

Customer uses "Use existing Microsoft account" option, but there are no active users with "Global Administrator" role in the Microsoft Portal.

Resolution

Please create a Global Administrator user (admin@.onmicrosoft.com) in the Microsoft Portal and re-submit Order for provisioning.

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