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Article ID: 131671, created on Oct 25, 2017, last review on Oct 25, 2017

  • Applies to:
  • Business Automation 7.1

Symptoms

A customer has some order that has already been provisioned but is still unpaid. In PCP\RCP this orders has a status "Waiting for Payment after provisioning" but in CCP v2 > Account > Orders and Invoices > View Orders the order is displayed as "Completed".

Cause

CCP v2 displays all provisioned orders as "Completed" because a service has already been provided to a customer. No actions are available for the customer regarding this order (since it is not possible to cancel already provisioned order).

Resolution

The only action the customer can do is to pay an invoice generated for the order. A list of all invoices can be found at the CCP v2 > Account > Orders and Invoices > View Invoices screen.

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