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Article ID: 131664, created on Oct 24, 2017, last review on Oct 27, 2017

  • Applies to:
  • Operations Automation 7.2

Symptoms

On attempt to add an Exchange mailbox in CCP fails with:

No one mailbox template is available now. Possible corresponding resource limit is reached. 

Cause

Service Template, the subscription is based on, strongly referencing to an Mailbox Template which is deleted currently.

Check the Parameters tab of the Service Template in question. The following message will appear:

SYSTEM_ERROR.DETAIL.CAPTION 
Module: "Exchange", code = "130" Properties: planId = "32". Message: "There is no Mailbox Template with identifier 32.".

where 32 - is our deleted Mailbox Template.

Such behavior is reported to Odin Development team as request #POA-54897: "Possible to remove mailbox template while it is linked with Resource Type or Service Template".

Resolution

Contact Odin Technical Support in order to apply workaround for POA-54897. Manual DB intervention is required.

Contact pta@odin.com or TAM to trace the status of the #POA-54897.

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