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Article ID: 131642, created on Oct 20, 2017, last review on Oct 20, 2017

  • Applies to:
  • Operations Automation 7.2

Symptoms

The following error message appears in CCP on attempt to verify a domain in Office 365 interface:

Unknown error occurred

sitelog error:

ERROR aps_endpoint: Office365DomainsController.Verify finished by exception DomainNotRegisteredException: Domain example.customer.com is not registered
ERROR aps_endpoint: DomainNotRegisteredException: Domain example.customer.com is not registered

Cause

Domain example.customer.com does not exist in the Office 365 Endpoint DB.

Resolution

Re-add the domain to Office 365 in CCP and repeat verification procedure.

Also, request #APSA-19083: "Unclear error message on attempt to verify not-owned domain" has been addressed to Odin Development team to expose detailed error message to CCP interface.

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