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Article ID: 131634, created on Oct 19, 2017, last review on Nov 25, 2017

  • Applies to:
  • Operations Automation 7.1
  • Operations Automation 7.2

Symptoms

Periodic task Synchronize resource usage for APS application instance * (Office 365) fails with the following error:

Could not get resource usage for resource with UUID ... : Could not invoke endpoint url 'https://192.168.255.93:443/O365App/aps/tenants/4af43a1c-51b5-4f79-96c5-4ed2d2dc8db4' of application instance with UUID... .
"code": 500,
"message": "Unrecognized Guid format.",

or:

Value cannot be null.\r\nParameter name: g

Manual synchronization fails with:

"code": 400,
"message": "Office 365 activation is not supported on Reseller or Provider accounts. Please create a separate customer account if you want to use Office 365 services. When delegating the Office 365 resources to the Reseller account, make sure the corresponding Service Template does have the Autoprovisioning disabled."

Cause

Software-related issue APSA-19075: "The periodic task 'Synchronize resource usage for APS application instance ' fails with "Unrecognized Guid format".

Resolution

This issue is fixed in Office 365 version 17.2. Upgrade to 17.2 version is required.

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