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Article ID: 131634, created on Oct 19, 2017, last review on Oct 19, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

Synchronize resource usage for APS application instance * (Office 365) periodic task fails with the following error:

Could not get resource usage for resource with UUID ... : Could not invoke endpoint url 'https://192.168.255.93:443/O365App/aps/tenants/4af43a1c-51b5-4f79-96c5-4ed2d2dc8db4' of application instance with UUID... .
"code": 500,
"message": "Unrecognized Guid format.",

or:

Value cannot be null.\r\nParameter name: g

Manual synchronization fails with:

"code": 400,
"message": "Office 365 activation is not supported on Reseller or Provider accounts. Please create a separate customer account if you want to use Office 365 services. When delegating the Office 365 resources to the Reseller account, make sure the corresponding Service Template does have the Autoprovisioning disabled."

Cause

Software-related issue #APSA-19075: "The periodic task 'Synchronize resource usage for APS application instance ' fails with "Unrecognized Guid format".

Resolution

Check if the Reseller himself does not have Office 365 subscriptions purchased as end-customer. A Reseller should own the only Office 365 Customer Management subscription(s).

Please contact pta@odin.com or TAM to trace the status of the issue.

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