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Article ID: 131622, created on Oct 16, 2017, last review on Oct 16, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

Subscriptions have different statuses in CCPv2. Main screen shows the following notification tile:

SUBSCRIPTION STOPPED (PUT ON CREDIT HOLD)

while subscriptions are Active actually on the Account > Subscriptions screen and in Provider CP.

Cause

Method bss.subscriptionOnHoldChanged was not called upon status changing. Software-related issue #PBA-82577: "CCPv2: "SUBSCRIPTION STOPPED (PUT ON CREDIT HOLD)" has been addressed to Odin Development team.

Resolution

Please contact TAM or pta@odin.com in order to trace the status of the issue.

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