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Article ID: 131613, created on Oct 12, 2017, last review on Oct 12, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

Customer reinstalled the host anew and after that tried to reregister the host in OA platform. However, the task 'Reinstall package 'pleskd' on node' failed with the following error:

The remote server is down, details:
system exception, ID 'IDL:omg.org/CORBA/OBJECT_NOT_EXIST:1.0'
Unknown vendor minor code id (53550000), minor code = 535503ec, completed = NO

In core.log the following lines could be seen:

DBG [task:127:92737 1:3503:7f3a0efef700 lib ]: [ Tasks::impl::TaskImpl::process] {module_id="Common"; code="103"} The remote server is down, details:
system exception, ID 'IDL:omg.org/CORBA/OBJECT_NOT_EXIST:1.0'

All other operations with PPM packages were blocked too with the same messages.

Cause

Someone tried to invoke ppm_ctl, but with incorrect order of arguments. That caused PPM component to malfunction.

POA-113396: 'CORBA/UNKNOWN error on ppm_ctl causes further unavailability of ppm component' has been submitted.

Resolution

To restore PPM functionality, please restart OA services as described in the following article.

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