Search Engine: Elastic

Article ID: 131609, created on Oct 12, 2017, last review on Oct 12, 2017

  • Applies to:
  • Operations Automation

Symptoms

The following error appear during the attempt to add a SpamExperts APS service to a user in CCP:

Checking prerequisites...

Error requesting/processing information from the server. SyntaxError: Unexpected token < in JSON at position 0

The browser console shows the following response on PUT HTTP request:

Operations Automation. Service Unavailable Error

Cause

Insufficient Apache timeout for the HTTP request used by the application.

Resolution

Increase Apache timeout on UI server and the APS Endpoint node:

[root@UI01 ~]# grep Timeout /etc/httpd/conf/httpd.conf
Timeout 120

Reload Apache service:

# service httpd reload

The target timeout value should be figured out in accordance with the REST API request execution time. Analyze /var/log/pa/apsc.http.log to determine the real time the execution takes.

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