Search Engine: Elastic

Article ID: 131607, created on Oct 12, 2017, last review on Oct 12, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Synchronize resource usage for instances of APS applications periodic task fails:

Resource usage calculation has failed at subscription xxxxxxx: user exception, ID 'IDL:Plesk/ExSystem:1.0'"

These entries can be found in /var/log/poa.log on OA Management Node:

Oct 01 00:39:59 suppa.customer : ERR [SYSTEM 1:24927:a6fa4b70 SAAS ]: [ SaaS::BaseRequestHandler::sendError] REST Error: POST /poa/accounts/UUID/users
{
        "code": 404,
        "type": "Poco::Exception",
        "message": "Unrecognized REST Request: POST /poa/accounts/UUID/users"
}
...
Oct 01 00:39:59 suppa.customer : DBG [1:24927:a6da2b70:15224 RequestProcessor-32108 pau 1559038275]: com.parallels.pa.service.acntmgmt.ejb.UserManagerBean creating user: user: { login: 'service_user@mail.tld', accountId: yyyyyyy } which will use authentication scheme with id: 0
...
Oct 01 00:39:59 suppa.customer : DBG [1:24927:a6da2b70:15224 RequestProcessor-32108 pau 1559038275]: com.parallels.pa.service.acntmgmt.ejb.IdentityManagerBean Case insensitive identity login uniqueness check failed for login = service_user@mail.tld Identity 10000 already exists.

Cause

The service user does not exist in APS context.

Resolution

Contact Odin Technical Support to resolve the issue.

To prevent such situation in the future, consider performing APS2 account actualization according to the KB:

APS2 Account actualization before upgrading to Odin Automation Premium 7.0

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