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Article ID: 131567, created on Oct 6, 2017, last review on Oct 6, 2017

  • Applies to:
  • Odin Automation Essentials 7.2

Symptoms

  1. Task Configure Microsoft Office365 after package update failed with error:

    "Your admin login or admin password or application native id is invalid. Check them and try again."
    
  2. Test Connection from PCP > Services > Office 365 returns error with valid data:

    There was an error while updating the instance Your admin login or admin password or application native id is invalid. Check them and try again.
    

Cause

Not possible to use admin@domain.tld account for integration.

Resolution

According to Deployment Guide:

We recommend that you use the following user name and login: Odin Automation and oa_account@<yourpartnersubdomain>.onmicrosoft.com. 

To fix the issue:

  1. Create additional account in format oa_account@<yourpartnersubdomain>.onmicrosoft.com with roles Admin Agent and Global admin in Microsoft Partner Center.

  2. Specify this account in Office 365 application settings and make sure that Test Connection works.

  3. Restart failed task.

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