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Article ID: 131546, created on Oct 3, 2017, last review on Oct 3, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

  1. Task to provision Plesk to Windows VM in VZ 7 fails with error:

    Command: cmd
    Code: 1
    stdout: null
    stderr: The filename, directory name, or volume label syntax is incorrect.
    .. Change Service Plan failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: APSC: Command execution failed.
    
  2. VM2VF log (/var/log/pa/vps.vm2vf.log) shows that Instance Manager failed to create a directory:

      "programPath" : "cmd",
      "arguments" : [ "/c", "mkdir \"C:\\Program Files\\APS\\0c08ffa5-c0e6-43f5-9a88-c80583cb067f\"", null ],
      "stdin_str" : null,
    ............
      "exec_rc" : 1,
      "stdout_str" : null,
      "stderr_str" : "The filename, directory name, or volume label syntax is incorrect.\r\n"
    }</payload></Envelope> to destination queue://client
    
  3. Attempt to create folder manually through VZ tools fails as well:

    [root@server ~]# prlctl exec server.vm01.org "cmd /c mkdir \"C:\\Program Files\\APS\\0c08ffa5-c0e6-43f5-9a88-c80583cb067f\""
    The filename, directory name, or volume label syntax is incorrect.
    

Cause

The situation is caused by software issue #CCU-16720.

The fix is included in Odin Automation Premium 7.2.

Resolution

Consider upgrading your OA Premium installation to version 7.2. Contact your Technical Account Manager or PTA team (pta@odim.com) to trace the current status of #CCU-16720 in OAP 7.1

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