Search Engine: Elastic

Article ID: 131544, created on Oct 2, 2017, last review on Feb 9, 2018

  • Applies to:
  • Operations Automation

Symptoms

WAP subscription cannot be enabled, renewal order fails with:

Internal error: APS suspendable resource '4a163a16-6c51-4574-9912-efd4fe8a32c2' was NOT enabled.

/var/log/WAP/wap.log on OA Management Node contains the error:

[APS] org.codehaus.jackson.map.JsonMappingException: Cannot deserialize enum com.parallels.iaas.aps.data.ApsResourceStatus from UNKNOWN (through reference chain: com.parallels.wap.xml.CloudOsContext[\"aps\"]->com.parallels.iaas.aps.data.ApsType[\"status\"])

Cause

WAP package cannot parse aps:suspended state of the corresponding CloudOS context APS resource. The issue is acknowledged as APSA-18993.

Resolution

Contact Odin Technical Support to resolve the situation.

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