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Article ID: 131522, created on Sep 28, 2017, last review on Oct 13, 2017

  • Applies to:
  • Operations Automation

This article is about Windows Shared Hosting Module EOL. For information about Linux Shared Hosting EOL, please visit KB130924.

END OF LIFE ANNOUNCEMENT

Ingram Micro Cloud is committed to providing high-quality and cost-effective solutions to our customers. As new technologies emerge, the demand for older product versions and components decreases. Accordingly, as we continue to address our customers' needs by introducing new products and services, we also periodically need to end maintenance and support for older software versions.

In keeping with our Odin Automation Premium lifecycle policy, we will be ending support for the Windows Shared Hosting Product in December 31, 2018.

After the end of life, the Windows Shared Hosting module will discontinue further development or maintenance, and no longer accept any technical support requests.

A migration solution from Windows Shared Hosting to Webhosting Plesk will be available in December 2017.

EXTENDED SUPPORT PERIOD

Effective December 31, 2017, Windows Shared Hosting (all versions) will enter an “Extended Support” status. This status will last for twelve (12) months (December 31, 2017 – December 31, 2018).

During this time, Ingram Micro Cloud will no longer be releasing regular product updates or bug fixes. Only critical security issues will be addressed by the support and development.

If you need any support during the Extended Support period, support incidents can be reported via the support portal at: http://odin.com/support/

NEXT STEPS



Ingram Micro Cloud has developed a new Webhosting Plesk module for Odin Automation powered by Plesk Onyx, that enables providers to offer Shared Web Hosting, Email and Database hosting on Linux and Windows.

We encourage you to migrate your Windows Shared Hosting to this new service module.

To learn more about Webhosting Plesk features, pricing and migration process please refer to Webhosting Plesk Guide and contact your Ingram Micro Cloud account manager.

FREQUENTLY ASKED QUESTIONS



  1. Will there be a migration path from WSH to Webhosting Plesk that takes care of business entities (subscriptions, resources, etc.) as well as my customers’ data?
    • Yes, the Migration Manager performs migration of both business entities and the customer data. It is due to be released in December 2017.
  2. What are the prerequisites for migrating from Windows Shared Hosting to Webhosting Plesk?
    • Your Odin Automation platform should be upgraded to the version 7.3
    • Windows Shared Hosting service nodes must run on Windows 2008 R2 or later (ask for available migration options for old operating systems)
  3. Which Windows Shared Hosting components will be retired at the same time?
    • The following Windows Shared Hosting components will be retired:
      • WSH IIS
      • WSH File Manager
      • WSH AWStats Web Statistics
      • WSH MS SQL Server
      • WSH Web Data Administrator
      • WSH myLittleAdmin
      • WSH Domain Parking
      • WSH SSL Proxy
      • WSH Customer Backup Server
      • WSH SharePoint

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