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Article ID: 131494, created on Sep 21, 2017, last review on Sep 21, 2017

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1

Symptoms

Provider has installed and configured the EZTax plugin as described in OA Billing Provider's Guide. When trying to test connection by pressing the [test connection] button at the System > Settings > Taxation > BillSoft EZTax screen the following message can be seen:

Connection failed. Error description: Operation failed with error code : 28; Connection timed out after 10000 milliseconds

Cause

Billing Application server cannot connect to the EZTax server https://eztaxasp.billsoft.com.

Resolution

Make sure that:

  1. Firewall rules allow outgoing connections to eztaxasp.billsoft.com;
  2. Billing application node can successfully resolve hostname 'eztaxasp.billsoft.com';
  3. External IP address of billing application node is included in EZTax white list.

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