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Article ID: 131468, created on Sep 16, 2017, last review on Sep 16, 2017

  • Applies to:
  • Business Automation 7.1

Symptoms

  1. Go Home > Finance > Documents;
  2. Find any Invoice;
  3. Click on Download PDF button.

To downloaded document is empty of contain only the document nubmer:

Invoice 000001

However corrsponding Notification Template is not empty and well-formated.

Cause

Subtemplates which the Notification Temaplate consists of are deactivated.

Resolution

  1. Go Home > System > Settings > Notifications > Notification Templates;
  2. Find Invoice Notification Template and switch to HTML tab;
  3. Check which Subtemplates the Notification Template contains, they are added to the body as placeholders like @@ARDoc Details@;
  4. Find the Subtempltes and click on Activate button.

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