Search Engine: Elastic

Article ID: 131465, created on Sep 16, 2017, last review on Sep 16, 2017

  • Applies to:
  • Operations Automation 7.1

Symptoms

Provider tries to remove resource of type 'APS Application' from service template. Its usage is zero, but operation fails with the following message:

0 resource(s) were successfully deleted, 1 resource(s) were not deleted.

In core.log the following error could be found:

c.p.p.tracer exit by exception: com.parallels.pa.service.st.ejb.ServiceTemplateManagerBean.removeStRtjava.lang.ClassCastException: [Ljava.lang.Object; cannot be cast to [Ljava.lang.String;
...
 at com.parallels.pa.service.st.ServiceTemplateManagerImpl.removeServiceTemplateResources(ServiceTemplateManagerImpl.java:87)
 at Plesk.ServiceTemplatePOATie.removeServiceTemplateResources(ServiceTemplatePOATie.java:89)
...
at com.parallels.pa.service.st.ejb.ServiceTemplateManagerBean.notifyResourceRemovalFromST(ServiceTemplateManagerBean.java:1465)

As the result, resource was not removed from service template or its subscription.

Cause

This behavior was recognized as software-related issue POA-113023.

Resolution

Please contact your Technical Manager or a team of Pooled Technical Advisors to get more details regarding status of that issue.

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