Search Engine: Elastic

Article ID: 131437, created on Sep 8, 2017, last review on Sep 8, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Disable subscription task gets constantly rescheduled and then fails for an OACI subscription.

OACI IM log /var/log/pa/vps.log shows repeating attempts to stop the VE, every 2 seconds:

2017-08-31 00:00:40,107 (9ba1de69-9509-4051-a40a-faafd560c01f) DEBUG Pipeline [Shared executor thread #16 @1 @INTERACTIVE] - Submitting pipeline #23614 [(VE_STOP for: VeId [customerId=1010101, name=TEST]), created at node [im1], step 1 ([Ve Traffic Request]), mode: EXEC, state:SHARED_RUN, reqIs: null]
2017-08-31 00:00:42,131 (f2cadf37-56f1-4234-b1be-6417710a0a36) DEBUG Pipeline [Shared executor thread #17 @1 @INTERACTIVE] - Submitting pipeline #23615 [(VE_STOP for: VeId [customerId=1010101, name=TEST]), created at node [im1], step 1 ([Ve Traffic Request]), mode: EXEC, state:SHARED_RUN, reqIs: null]
2017-08-31 00:00:44,153 (48e1191b-b1bc-4e5c-bdc6-c9ec4b9254a4) DEBUG Pipeline [Shared executor thread #11 @1 @INTERACTIVE] - Submitting pipeline #23616 [(VE_STOP for: VeId [customerId=1010101, name=TEST]), created at node [im1], step 1 ([Ve Traffic Request]), mode: EXEC, state:SHARED_RUN, reqIs: null]

OA core log /var/log/pa/core.log shows the task as the origin of these requests:

2017-08-31T03:26:02.899280-05:00 core.pa.telmex.com : DBG [task:60109266:136 1:22497:f53feb70 PACI 1231622572]: [ PACI::PACI_impl::saveCallbackUrlToDB] serial 'method=PUT
uri_tail=/stop
ve_uri=http://192.168.1.10:4465/paci/v1.0/of/1010101/ve/TEST
'
2017-08-31T03:26:04.921009-05:00 core.pa.telmex.com : DBG [task:60109266:136 1:22497:f53feb70 PACI 1231622578]: [ PACI::PACI_impl::saveCallbackUrlToDB] serial 'method=PUT
uri_tail=/stop
ve_uri=http://192.168.1.10:4465/paci/v1.0/of/1010101/ve/TEST
'

The VE status history shows that it was in "duplicate detected" state at some point:

Aug-21-2017 13:08:21    Stopped
Aug-21-2017 13:08:02    Running
Aug-17-2017 19:34:20    Duplicate detected
Aug-17-2017 19:34:20    Unknown
Aug-17-2017 19:34:20    Running

Cause

VE got stuck in DUPLICATE_DETECTED state in the OACI backend, while the actual status in CP is valid. VE in DUPLICATE_DETECTED state cannot be stopped.

This is addressed as 2 product issues:

CCU-17100 - proper clean-up for the DUPLICATE_DETECTED state added CCU-17096 - to rework the "Disable subscription" task and avoid sending repetitive STOP signals in order not to overload OACI IM service

Resolution

Contact Odin Technical Support to resolve the DUPLICATE_DETECTED state.

Contact your Technical Account Manager or Pooled Technical Associates Team (pta@odin.com) to trace the status of the product issues.

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