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Article ID: 131426, created on Sep 7, 2017, last review on Sep 7, 2017

  • Applies to:
  • Business Automation 7.1

Symptoms

Since OA 7.1 login to Control Panel can fail if user's password contains national symbols (like 'รค'). The following message is shown:

"You do not have the necessary permissions. Please contact your account administrator for assistance."

Cause

Odin Operations Automation does not support passwords containing symbols of national alphabets. Such passwords can be set through OA Billing if "Password Quality Level" parameter is set to "None".

This behaviour is confirmed as an internal software issue with ID #PBA-82032. Contact your Technical Account Manager or Pooled Technical Associate Team at pta@odin.com to clarify the status of #PBA-82032.

Resolution

Change user's password to the one containing Latin letters (uppercase and lowercase), numerals and symbols (all characters not defined as letters or numerals) except spaces.

See also

There are other cases not related to user's password where login to Control Panel can fails with the aforementioned error message:

  1. OA 7.0 Reseller's staff member cannot log as a customer without 'Own Users' permission
  2. Login to OA CP gives an error for all users except admin

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