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Article ID: 131420, created on Sep 5, 2017, last review on Mar 14, 2018

  • Applies to:
  • Operations Automation


Office 365 account synchronization fails:

User is duplicated in Gateway DB


Software-related issue #APSA-19039: "Office 365: Sync issue: "User duplicated in DB".


Contact or TAM to schedule Office 365 application upgrade. #APSA-19039 is fixed in Office 365 17.2 package version.

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