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Article ID: 131415, created on Sep 5, 2017, last review on Sep 5, 2017

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1
  • Business Automation 6.0

Symptoms

An administrative user of account has access to settings restricted by their role privileges. For example, a user with role "Sales Manager" acts like having role "Marketing Manager" or even a system administrator.

Cause

User's role has another one included in it thus extending the basic role privileges.

Resolution

  1. Check if any role is attached to the user's one:
    • Go to Billing Provider/Reseller Control Panel and open the customer's account the user belongs to;
    • At the Roles tab, open the required role at the Included Roles sub-tab.

If any unnecessary role with undesired privileges is attached, then select it and click Delete.

See also

OA Billing Provider's Guide contains additional information regarding Managing Users Roles and Privileges.

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