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Article ID: 131404, created on Sep 1, 2017, last review on Sep 1, 2017

  • Applies to:
  • Operations Automation 7.0
  • Business Automation 7.0

Symptoms

Office365 Reconciliation Report (Provider's Guide article) generated contains Order(s) related to not specified date. For example, chosen Reconciliation Report period is 01/07/2017 - 31/07/2017, but ChargeStartDate and ChargeEndDate columns contain Orders for June or even May.

Cause

Reconciliation Report includes Orders with any transaction during the specified period. I.e. included Orders have valid transactions on the Status History tab for the specified period: for instance, payment was received in July while Order itself was created in May.

Resolution

Check the Status History tab of the suspicious Orders.

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