Symptoms
Office365 Reconciliation Report (Provider's Guide article) generated contains Order(s) related to not specified date.
For example, chosen Reconciliation Report period is 01/07/2017
- 31/07/2017
, but ChargeStartDate
and ChargeEndDate
columns contain Orders for June
or even May
.
Cause
Reconciliation Report includes Orders with any transaction during the specified period. I.e. included Orders have valid transactions on the Status History
tab for the specified period: for instance, payment was received in July while Order itself was created in May.
Resolution
Check the Status History
tab of the suspicious Orders.