Search Engine: Elastic

Article ID: 131399, created on Sep 1, 2017, last review on Sep 1, 2017

  • Applies to:
  • Operations Automation

Symptoms

On an attempt to destroy a Reseller's subscription the following error appears:

"Destroying service of Subscription #XXXXXX failed: Service provisioning has failed with unexpected system error. Please inspect the details in 'Operations' mode"

In /var/log/pa/core.log the following messages can be found:

Aug 29 04:18:06.806 : DBG [openapi:208 RequestProcessor-3040 pau 168532274]: c.p.p.s.s.a.SubscriptionResourcesManagement unproviding service controller #18 resources
Aug 29 04:18:06.806 : DBG [openapi:208 RequestProcessor-3040 pau 168532274]: c.p.p.s.s.a.SubscriptionResourcesManagement subscription resource #6191 added to unprovide list
Aug 29 04:18:06.806 : DBG [openapi:208 RequestProcessor-3040 pau 168532274]: c.p.p.s.s.a.SubscriptionResourcesManagement calling unprovide for service controller #18
Aug 29 04:18:06.895 : DBG [openapi:208 RequestProcessor-3040 pau 168532274]: c.p.p.tracer exit by exception: com.parallels.pa.service.subscriptions.ejb.SubscriptionsBean.deleteSubscriptionjavax.ejb.EJBTransactionRolledbackException: null
        at org.jboss.as.ejb3.tx.CMTTxInterceptor.handleInCallerTx(CMTTxInterceptor.java:163)
        at org.jboss.as.ejb3.tx.CMTTxInterceptor.invokeInCallerTx(CMTTxInterceptor.java:253)
        at org.jboss.as.ejb3.tx.CMTTxInterceptor.supports(CMTTxInterceptor.java:401)
        at org.jboss.as.ejb3.tx.CMTTxInterceptor.processInvocation(CMTTxInterceptor.java:243)
        at org.jboss.invocation.InterceptorContext.proceed(InterceptorContext.java:309)

The corresponding Service Controller #28 does not exist in OA.

Cause

SC_ID is not updated from Branding Access Points resource class after 6.0 - 7.0 upgrade. The issue is acknowledged with internal ID POA-112755.

Resolution

Contact Odin Technical Support in order to resolve the situation.

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