Search Engine: Elastic

Article ID: 131386, created on Aug 30, 2017, last review on Aug 30, 2017

  • Applies to:
  • Operations Automation 6.0

Symptoms

Task for Actualization of APS 2.0 fails with the error:

"Account 10101: APS resource for '/aps/2/application/dns-record-mx' with id 'XXXX' was NOT registered. Error code: 500."

The following error appears in /var/log/poa.log on Management Node:

Jun 16 12:34:56 server1 : ERR [task:123456:12664 1:26683:e89aab70 SAAS 1593250641]: [ APSC] REST Error: POST /aps/2/application/dns-record-mx code=500: invalid values passed for settings of application resource; details for setting with id 'exchange': Value of property 'exchange' ('-com.somemailbox.outlook.com') does not match the format 'host-name': Invalid host name or IP address: Invalid host name: misplaced hyphen. (-com.somemailbox.outlook.com)

Cause

The domain MX record does not have a suitable name. The field Data of DNS record cannot contain the hyphen symbol ' - ' in the beginning of the string.

Resolution

To have the issue fixed, change the MX record's 'Record data' by following the next steps:

  1. Navigate to Services > Domains > DOMAIN_ID > DNS tab > DNS Records
  2. Choose the MX record with the wrong format
  3. Edit the record information by changing the 'Record data' (the string cannot start with a hyphen symbol ' - ')

    Please note: the domain should be in Enabled state to change the DNS record information.

  4. Rerun the task 'Actualization of APS 2.0'

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